Low temperature, Off-ratio mixing, Insufficient mixing, High humidity, Incorrect resin or hardener, Incorrect product for that specific project.
Off-Ratio Mixing: If your ratio’s are even slightly off, by either adding too much or too little hardener this will result in affecting the cure time of the batch or having it cure at all.
High Humidity Levels: High humidity levels over 75% can also cause product curing issues.
Incorrect resin or hardener: Using different lines of our products together can definitely cause under curing or overreacting resins.
Insufficient mixing: Always mix thoroughly with a drill and slow speed mixer for at least 3-4 minutes. You may not have mixed long enough for the resin and hardener to properly mix together.
Low temperatures: We always suggest our customers to pour in temperatures in the ranges of 68-77 degrees Fahrenheit. Projects that have been also poured too thin can also affect the curing time. We suggest cranking up the heat to the adequate temperatures to get a full cure.
Shipping cost is located in the cart section of our website. We typically use Canada Post for the most cost effective shipping price for our customers. Shipping costs will vary depending on which area you are located. All our GorillaPoxy products ship from our Gatineau location.
Our shipping method is with Canada Post 98% of the time. Delivery times for your order is typically between 3-6 business days. Please note that since COVID-19 Canada Post has been backed up and there might be some small delays.
At this time we only ship in Canada. We will be adding USA shipments very shortly please look back :)
There are several reasons why a package can get lost or becomes a delivery exception, and most of the times it is out of our control. Canada Post might have misplaced your package, brought it to another address or straight up just lost it ! Don’t worry no panic ! You can report a missing or lost package directly with us by contacting us :
Subject: Lost or missing product
ATTN: Invoice number
We will then gladly look into this and replace the missing or lost package for you :)
At the current moment we do not offer international shipping. Please look back with us shortly. :)
If you had a change of heart and would like to return your casting resin products, we do accept returns and exchanges if the products are not open. We cannot accept any returns on resin products that are open and used unfortunately :( .
You can expect returns to take from 5-7 business days.